FAQs

How to register?

In order to access the Staff Travel website the user has to register using the Registration Form at the below mentioned url
http://stafftravel.goindigo.in/register.aspx

How to Login?

Credentials received after the completion of registration process have to be used on the login page of the Staff Travel website that can be accessed using url http://stafftravel.goindigo.in

What happens in case I forget my password?

“Reset Password” is a link on the Login page of the Staff Travel website which will open the ‘Reset Password’ page where the user has to enter the Employee ID, select the Security Question, provide the correct answer and finally click on the ‘Reset’ button. On submission of the Password Reset Form, the user will receive a new password on the official email account.

How to Change Password?

“Change Password” is a link on the Home page of the Staff Travel website which will open the ‘Change Password’ page where the user has to enter the Current Password, the New Password and has to confirm the New Password again in order to make the changes happen. On submission of the Change Password page the user has to login again with the New Password.

Is the Travel subject to load?

Yes, the travel is subject to load.

What is a credit shell?

When a reservation gets cancelled, the ticket amount (incase the payment is made in cash) is transferred to a credit account under the same PNR. This is a credit shell which can be used within 12 months from the date of cancellation / no-show.

What happens to the money in credit shell once the employee has resigned?

Like for any commercial passenger, the amount in the credit account / shell can be used for any passenger after authenticating at the call centre. Employee can also opt for refund by calling 24 X 7 contact centre.

How to reschedule or cancel the booked flight?

If payment is already made:

To reschedule, you need to first cancel the existing booking on the Staff Travel app, and make a new booking.

In case of cancellation of flight, you may cancel through the IndiGo website. No cancellation fee will be charged and the entire amount can be transferred into a credit shell to be used for future bookings for up to one year.

If payment is not made:

If you wish to cancel the same, please call up the 24 X 7 contact centre. Alternatively , you may choose to let the reservation be as it is. It will expire automatically. Make new reservation as desired.

How to book an infant?

Adding an infant of the employee to a PNR can be done by following ways:

  1. If the infant is a part of the list of nominations, the same can be added while making a booking
  2. If the infant is not a part of the nominations, you can add the same to the staff travel PNR by calling the call center or get the infant added at the airport counter.
  3. In the both the scenarios, the charges for an infant of an employee, shall remain the same.

Do I have to pay for infant? If yes, what are the charges for the same?

For Infants (who are added as a part of the nominations), the SLT charge has been reduced to Rs.500 per infant per sector for both domestic and international instead of Rs 1000 for domestic and 2000 for international sector. For Infants (who are not added as a part of the nominations), the SLT charge are Rs 1000 for domestic and 2000 for international sector.

What is the availability status for the Staff travel website?

Staff Travel website is available 24 X 7.

What is the baggage allowance for staff travel?

For Excess baggage, the SLT charge has been reduced to be Rs.50/ Kg for domestic and Rs.100/Kg for international sector, instead of the normal Charge of Rs 250/Kg for Domestic & 525/Kg for International

What has to be done in case of SLT website outage?

What has to be done in case of SLT website outage?

Who should be contacted with queries related to nominations?

Queries should be forwarded to 6epeople@goindigo.in with regards to the addition, deletion and modification with the Staff Travel nominations.