Terms and Conditions

  • All travel is on a space available (standby) basis only. Booking may be done in advance. However, no booking confirmation is provided. Acceptance on the flight  will be done at the airport subject to available seats and booking priority.

  • IndiGo staff members (domestic and international), IndiGo call center employees, employees of the level of ‘Officers’ and above of Agile Airport Services Private Limited (a wholly owned subsidiary of IndiGo), employees of international ground handling agent (GHA) and general sales agent (GSA) who are 100% dedicated to IndiGo work (“Eligible Staff”).

  • No seniority applies; IndiGo Travellers will be accepted at the check-in counters only, based on their date and time of booking for the flight. The first booking (determined by date/time of reservation) shall receive priority.

  • Eligible IndiGo Staff must present a valid company photo ID at check-in. IndiGo Travellers who are not IndiGo employees may travel without the IndiGo employee. IndiGo employee photo Id is not required, however a valid photo id must be presented in order to be able to undertake the travel.

    1. IndiGo Travellers must not misbehave, cause a flight delay or be disruptive. Any behaviour deemed by the company to be disruptive will result in the Eligible IndiGo Staff’s travel privileges being revoked, and possible termination of employment.
    2. Eligible IndiGo Staff are expected to tidy the row of seats before leaving the aircraft.
    3. IndiGo Travellers should never draw attention to themselves, discuss their benefits with paying customers, or demand any kind of service, whether at the airport or on the aircraft, that takes away from service provided to paying customers. This means that IndiGo Travellers should allow paying passengers to go first in line and to get first choice of any onboard service.
    4. Dress Code while on flight during SLT shall be smart casuals. Please refer to the Do’s & Don'ts on Dress Code under “Dress Code” section.
    5. It is the responsibility of Eligible IndiGo Staff to inform their family members about the rules.
  • Attire must be well groomed, clean, neat and conservative appearance at all times.

    Tidy denim jeans, around knee length dress / shorts, including denim are acceptable.

    Employee is not expected to change into clothing that does not meet the appropriate dress code once an employee has been accommodated on a flight.

    • Clothes bearing language / signs / images with offensive terminology or graphics
    • Clothing with holes / ragged or cutoff edges (for eg Torn Denims)
    • Trousers or sorts hanging on the Hips that expose underpants etc
    • Shorts (Other than Cargo shorts or Knee Length shorts)
    • Sleeveless Vests / T-shirts
    • See-through clothing
    • Beach clothing or footwear, flip flops, bathroom slippers
    • Clothes bearing language / signs / images with offensive terminology or graphics
    • Clothing with holes / ragged or cutoff edges (for eg Torn Denims)
    • Trousers or sorts hanging on the Hips that expose underpants etc
    • Shorts / Hot pants / Micro-mini Skirts
    • Strapless tops & dresses / Singlets / Crop Tops
    • See through clothing or provocative (including deep necks) or revealing (including deep necks) or Bare midriffs (Sarees being part of national dress is acceptable).
    • Beach clothing or footwear, flip flops, bathroom slippers
  • If an employee leaves IndiGo or otherwise ceases to be Eligible IndiGo Staff, his/her travel benefits terminate on the final day of employment. Any future travel will be cancelled and any money paid to IndiGo for that travel will be refunded.

  • Please use the following URL to get make a booking at the staff travel website: http://stafftravel.goindigo.in

  • It is mandatory to pay the ticket fare in advance through IndiGo website http://book.goindigo.in or by calling the call center on 0124-4973838 using a  credit card

    Only ancillary payments like excess baggage, seat etc. can be paid at the airport  through digital payments

  • Staff may cancel or rebook; no rebooking fee will apply. Any balance remaining will be transferred to a credit account to be used within 12 months. Please note: if you are unable to travel within twelve months, simply rebook again before the time elapses, and the time period will be extended an additional 12 months from the time of rebooking.

  • IndiGo staff who have booked and paid but are unsuccessful in travelling due to a full flight and wish to travel on the next available flight may make a booking on the SLT app or website for the next possible flight. In case the staff doesn’t want to travel / or has not been able to travel and has already paid, they can cancel the flight from the SLT website or mobile app and the money shall be credited back to the card that was used to make the payment. No cancellation / rescheduling fee will be charged.

    1. Passengers are requested to carry Power Banks, Portable Mobile Chargers in their hand baggage. They are not allowed to be carried inside checked luggage.
    2. It is mandatory to submit an online health declaration and do a web check-in before the traveller reaches the check – in counter. Boarding passes shall not be issued from the airport.
    3. Once the web boarding pass is obtained, passengers must report at check-in counters 60 minutes prior to the departure time for domestic flights and 75 mins prior for international flights. Failing to do so may result in non-acceptance on the flight.
    4. Boarding gates close 25 minutes prior to the scheduled time of departure for domestic & international sectors. Boarding gate numbers are subject to change, please check flight information screen for latest updates. Please report at your departure gate at the indicated boarding time. Any customer failing to report in time, may be refused boarding privileges.
    5. For all international flights, we accept USD/GBP/EUR or the currency of destination (except INR) for on-board purchases. INR up to denomination 500 is accepted on Kathmandu flights. This is as per Indian regulations.
    6. Free checked-in baggage allowance for domestic flights - 15kg per person (1 piece only) effective Oct 1st, 2020. For Double or MultiSeats bookings, extra 10 kg. Additional charges may apply for excess baggage.
    7. Free Hand baggage allowance Hand Baggage domestic flights : One hand bag up to 7 kgs and 115 cms, shall be allowed per customer. For contactless travel we recommend to place it under the seat in front, on board.
    8. Free checked-in baggage allowance for international flights - 20 kg (excluding Singapore to/from Tiruchirappalli & Chennai which is 30 kg). Free checked-in baggage allowance for travel to Jeddah is 25 kg and from Jeddah is 25 kg + 5L Zamzam water. For travel to and from Abu Dhabi, Doha, Dubai, Hong Kong, Istanbul, Kuwait, Muscat, Riyadh, Sharjah and Yangon, the checked-in baggage allowance is up to 30 kg per adult and child. This allowance does not apply to infants.
    9. Excess Baggage Charges are discounted for staff travel. Applicable rates are Rs. 50 & Rs. 100 per kg for domestic & international sectors respectively. This is subject to change without prior notice.
    10. All other services / products  shall be as per existing rates and not discounted.  This is subject to change without prior notice.
    11. Fog Advisory Customer satisfaction and hassle free travel are of utmost importance to us.
    12. At times, there are circumstances, which are beyond our control like weather related phenomena of fog. This unexpected phenomenon may cause inconvenience to you due to flight delays, rescheduling and cancellations.
    13. We appreciate your patience and request for your kind cooperation in these times.
    14. We will endeavor to give you proactive information through text messages or emails. However, we would urge you to call our Call Centre or check updates on your flight at 0124-4973838.
    15. Alternatively, to know flight status you can:
      1. Download SLT mobile app.
      2. Visit website – goindigo.in
      3. Follow us on Facebook / Instagram.
      4. Send SMS, ST[space]flight number[space]departure date of flight as DDMM. For example: to know the status for 6E-333 for 11th February send "ST 333 1102" to 566772.
      5. Live chat on website
    1. This booking is governed by IndiGo's staff leisure travel policy, fare rules and Conditions of Carriage that are available from Airport Counters, IndiGo Shops or goIndiGo.in
    2. Name changes are not permitted.
    3. IndiGo reserves the right to deny boarding if credit card information is not supplied at check-in.
    4. A valid photo id, in original, is required for each person travelling. For foreign nationals, only passport, in original, will be considered as a valid photo id. For detailed terms and conditions, log on to goIndiGo.in
    5. For Infants valid birth certificate is required.
    6. Passengers without valid visa or necessary travel documents to the arrival destination will not be permitted to board unless visa on arrival is permitted or visa is not required for such passengers as per the laws of the arrival destination.
    7. Passengers going to foreign destination must comply with 'OK TO BOARD' comment requirement in their PNR.
    8. Indian Nationals travelling to and from Kathmandu are required to carry either Passport or Voter’s Id Card only as their valid travel document , no other travel document will be considered as valid.
    9. It is the responsibility of customer travelling under Staff Leisure Travel, to comply with all regulatory & airline requirements.
    10. In case the passenger becomes inadmissible in a foreign country due to lack of sufficient travel documents or any other reasons beyond the control of IndiGo, all the cost incurred to bring the passenger back to the country of origin, including but not limited to, deportation charges, fines, refreshments, accommodation etc. shall be borne by the passenger
    11. Hot and cold food and beverages as shown in the Food and Beverage Menu may be purchased on board, subject to their availability. For ATRs and flights below 60 minutes flying time hot food or beverages will not be offered. On select flights below 30 minutes flying time only limited snacks (cookies and nuts) and water will be offered. Hot Food and Beverages shall not be served on short sector flights.
    12. Due to current COVID-19 situation, facility to purchase food and beverage on board is not available
    13. Flight schedules are subject to change and approval by authorities.
  • Adding an infant of the employee to a PNR can be done by following ways:

    1. If the infant is a part of the list of nominations, the same can be added while making a booking.
    2. If the infant is not a part of the nominations, you can add the same to the staff travel PNR by calling the call center or get the infant added at the airport counter.
    3. In the both the scenarios, the charges for an infant of an employee, shall remain the same.